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Yes, all our home caregivers are supervised and regularly evaluated by a registered nurse to ensure the highest quality of care is delivered. The registered nurse not only oversees the caregivers' work but also conducts regular assessments to ensure that each individual’s care plan is being followed and adjusted as needed. This supervision ensures that the caregivers are providing personalized, effective, and compassionate care while adhering to the highest professional standards. Our commitment to ongoing evaluation and oversight guarantees that our clients’ health, safety, and well-being are always our top priorities.

Yes, our home care agency conducts comprehensive criminal background checks on all caregivers before they are hired. This process is a vital part of our hiring protocol to ensure that only qualified, trustworthy, and compassionate individuals are entrusted with the care of our clients. The background check includes a review of criminal history, references, and other relevant screenings to verify the caregiver’s suitability for the role. We are committed to providing a safe and secure environment for our clients, and these rigorous background checks are an essential step in ensuring the highest standards of care and integrity. This thorough screening process gives both our clients and their families the peace of mind they deserve, knowing that they are in capable and reliable hands.

Our goal is to deliver high-quality, integrated care to our individuals, as is reflected in our vision – “Keeping for People a Quality of Living… Making a Difference.”
The Program Administrator or Program Administrator Designee of Heart & Soul shall ensure its quality of services. The Program Administrator or Administrator Designee is responsible for the day-to-day direction of Heart & Soul’s Medicaid-funded programs. Heart & Soul LLC shall provide supervision and evaluation of all program supports by conducting scheduled and unscheduled reviews.
Heart & Soul utilizes “The DMAIC Process” to define organizational areas that need improvement. The goal remains focused on delivering our individuals the best care possible through quality initiatives and continuous quality improvement.
Quality assurance evaluations shall be based upon current DBHDS policies and procedures. If compliance issues are found while conducting the assessment, Heart & Soul will correct the compliance issue as soon as possible. If the DBHDS licensing specialist identifies and cites policy violations, Heart & Soul will submit a corrective action plan (CAP). Once the CAP is approved by the licensing specialist, Heart & Soul will fully implement and continue monitoring and evaluating progress toward meeting established goals and objectives. Heart & Soul shall continue implementing the corrective action plan and utilize additional measures to prevent the cited violation’s recurrence. The plan will address identified systemic deficiencies when reviews determine that corrective action was fully implemented but did not prevent the cited violation’s recurrence or correct a systemic deficiency according to 12VAC35-105-170. The Quality improvement plan shall be updated to reflect progress or lack of progress on goals.
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